Our Store Policies

Things You Need to Know

We founded Bridge Jewellers with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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Return / Refund Policy

Thank you for shopping with us! If you aren’t 100% satisfied with your item you can return it within 14 days for a full refund* provided the item is returned in the same condition it was sold in.

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After the 14 days we can offer store credit for returns between 14 – 31 days.

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For any returns after the 31 days, where the item isn’t faulty we will offer to purchase the item from you.

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Return Process

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The easiest and most efficient way to return an item is to bring it back into the store during our open hours Tue – Sat.

To return an item by post, please email customer service on bridgejewellers@gmail.com to advise us of the return. Once a return and refund/exchange or trade has been agreed. Place the item securely in its original packaging (include your proof of purchase) and mail your return the following address:

Bridge Jewellers

Attn: Returns

61 Melbourne Street

Stalybridge

SK15 2JJ

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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*Excluded return items: Earrings, Accidentally damaged items after they have left the store.